Case Studies
Improving Cultural Competency for Equitable Patient Care
Client: Large healthcare provider
Challenge
The client faced disparities in patient care, with lower satisfaction reported among minority patients. In addition, the workforce lacked training in cultural competence, leading to gaps in care.
Our Approach
Developed cultural competency training for healthcare staff, focusing on improving interactions with diverse patient populations.
Launched an inclusive hiring strategy to increase diversity within clinical teams and leadership.
Results
Patient satisfaction scores among minority groups improved by 18% in the first year.
Leadership diversity increased by 14%, surpassing industry benchmarks where minority representation in healthcare leadership often lags behind.
